Policies

Payment is required at the time of purchase. Production on your items won't begin until payment is received. Currently processing time is 11-15 BUSINESS days. 

Refund Policy 

If you would like to return your item, please contact us with 7 days of receiving your item, and return the item within 14 days. We do not offer return or exchanges on sales items.

Please do not mail back items without first contacting us. All items for return must be postmarked within 14 days of delivery of product. We will NOT accept returns postmarked after this date. 

Condition of Goods

Any items returned must be in new, unused condition. Items received that are dirty, worn, broken in, have dog hair remaining on the garment or damaged in ANY way will not be accepted. And will be shipped back at the buyer's expense and no refund will be given. No exceptions. 

Return Eligibility 

Items eligible for return include - Eco Canvas Collars, All Leashes, Cork Collars, Standard Biothane Collars, and Biothane Martingale Collars.

Made to Order items such as Human Apparel, Dog Apparel, and Eco Hybrids are not eligible for return or exchange. 

Clothing

  • Any human apparel order received that is damage or has a misprint, must contact us within 7 days of receiving their item. 
  • We do not refund orders for buyer's remorse or size exchanges. The items that we choose to print on are known for being true to size. Please use the size guide found in each clothing item listed.

The buyer is responsible for returning the item back to us in new condition. Items that are worn/dirty/or damaged are not returnable. Any customized item is non-refundable. If your item breaks within 30 days of purchase, please contact us do discuss a replacement. 

Shipping - All of our orders are shipped through USPS. You will receive an e-mail with tracking information once your order has shipped. We are not responsible for lost or damaged packages. If you are concerned about your order going missing or being damaged in transit, we highly recommend insurance on your package and purchasing Priority Shipping. 

International Orders - By law, all international orders are required to have the full value declared on customs forms. Please be aware of your countries import duties, fees, VAT taxes, etc. These fees are not included in the price of the item or the shipping costs and are the customer’s responsibility. Wilder North is not responsible for these charges and we cannot refund you if you refuse to pay these fees. 

Liability Disclaimer - Wilder North is not to be held liable for any damages whatsoever, including but not limited to; defect in material or workmanship, misuse or improper use of products, accident or death regardless of the cause, negligent or faulty design. Any performance specifications are believed to be true, but are not verified. The consumer shall not rely on any data and performance provided by Wilder North. It is the buyer’s responsibility to determine the suitability of any products, to test and verify before use.

The consumer hereby waives all liability claims against Wilder North, its employees, partners, affiliates, distributors, and retailers.